Note: These terms apply only to online sales.
Payment Terms -
required within five days of the sale. For your convenience, we accept the
following forms of online payment -- Visa, MasterCard, American Express, and
PayPal. We can also process payments over the phone using Visa, MasterCard,
American Express, or Discover, and accept mail payment by personal check.
Delivery Terms -
Delivery prices quoted on our web site are for doorstep deliveries - Our
very low priced shipping quotes do not include red carpet services.
If you require inside delivery, unpacking, or setup help, you may consider our white glove service which includes additional costs We
promise to ship your item within a week of receiving your cleared payment
unless you specify otherwise. If you do not provide your home phone
number, the carrier will not be able to schedule final delivery. Normal
deliveries will arrive in two to four weeks. Small items will be shipped
via UPS Ground service with deliveries in 3 to 5 business days. For
more details on our packing and shipping expertise, click on the icon
Professional Moving Services -
We offer a full service "White Glove" delivery for large orders. The service include delivery by a team of furniture moving professionals and include complete inside delivery, unpacking, set-up, and the removale of packing materials. Pricing for this service depends on many variables including distance, moving obsticales and timing. Please call us for a quote on this service.
may be fully insured with the purchase of optional shipping insurance.
If you do not purchase the optional shipping insurance, any damage claims
that may occur will need to be filed by the buyer directly to the delivery
company. For complete details on insurance coverage, contact us (below).
Packing Materials -
Packing materials and other packing expenses are already factored into the
price of your merchandise. We take great pride in our packing and
shipping precautions. Your larger furniture pieces will arrive on
a pallet to prevent "Manhandling" which is
the most common cause of damage to furniture during shipping.
Return Policy - You are welcome to return any item
within 30 days of receipt for a store credit or exchange.
However, freight charges are not refundable and the returned
items must be received back at our Pennsylvania
warehouse, in good condition, before a credit will be processed. You must ensure any
return is packed sufficiently to avoid damage on the return trip. We recommend
that you save the original packing materials.
Your Satisfaction - It's Guaranteed!!! No surprises,
we want to develop a long
term relationship with all of our customers and hope to earn
your repeat business, so we will take the extra step to ensure that you
are happy with your purchase. We guarantee that our representation is fair,
honest, and accurate. If, for any reason, you feel that we misrepresented an
item, or that something was not mentioned or was misleading, we will gladly
refund your money without further question. We do not, however, ship items out
for you to try them out and see if you like them. If you want to return an
item because it does not match your existing furniture or because you changed
your mind, you will be charged for the packing, shipping and insurance for the
delivery to and from your location. Please have conviction before making a